Customer Service Center
🍪 Return & Refund Policy
We take pride in baking fresh, high-quality treats and want you to love every bite. Because our products are perishable, we have a few important guidelines regarding returns and refunds:
📦 All Sales Are Final Due to the perishable nature of baked goods, we do not accept returns or exchanges.
💬 Order Issues: If there’s a problem with your order (such as receiving the wrong item, damage during shipping, or a quality concern), please contact us within 48 hours of delivery. We’re happy to help make it right!
📸 What we need: A brief description of the issue A photo of the product and packaging Your order number Email us at: alicesmadbattersweets@gmail.com
💰 Refunds & Replacements If the issue meets our refund/replacement criteria, we’ll offer one of the following: A replacement shipment A partial or full refund A store credit for future use Please note: We are not responsible for delivery delays caused by incorrect addresses or carrier issues outside our control.
Freshness Recommendations
Because products do not contain preservatives, we recommend that our products are best enjoyed within 3-4 days after receiving them or freeze immediately.
Frequently Asked Questions
Your Questions, Answered
Looking for more information about our pastries or a pending order? Check out our list of frequently asked questions below for some quick answers. If you still have something you’d like to know, don’t hesitate to get in touch.
Do you offer gluten free items?
We do not specialize in most dietary restricted items, but please contact us to learn more. there may be some things that we can do.
How do I keep my purchases fresh?
All baked goods are perishable, they are only good for a couple days. putting items in your fridge and freezer will allow them to last longer though. If you put them in your freezer, please allow time for them to dethaw before consuming. Quality will also degrade after putting them in your fridge and freezer.
Do you make any vegan items?
Our Sweets Baskets are not vegan, but we are adding a section for vegan options soon. Alice just wants to make sure the quality is good before she adds them. Most pre-ordered items can be made vegan upon request.